Why do I receive the message “User not found” when trying to login?
- Please confirm that the app you are logging into is “Windermere Real Estate”.
- Confirm that you are using the same email address that is used in the Windermere Roster.
- Click “Agent Login” on your login screen.
- You will receive an email with a link to login.
In some cases, the agent has created a 'Consumer' profile and they’ll need to LOGOUT and log back in with the correct email. If the consumer profile shares the same email address with the agent profile, then the consumer profile will need the email address updated to a different one. The agent can do that by following the steps below. If the agent would like the consumer profile removed, please send in a request to Tier 3 support to have it deleted.
-
Login to app.
-
Click on 'Account' in the lower right corner.
-
Click on 'My Profile' at the top.
-
Change the email address to an alternate email address. (AKA not your agent one).
-
Click 'Save changes'.
-
Log out of app.
-
Login to app with Agent credentials.
